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Shipping Policy

Effective Date: July 11, 2026

Welcome to HerbsAndTeas.com ("Website," "we," "our," or "us").

This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products from HerbsAndTeas.com.

By placing an order through our Website, you acknowledge that you have read, understood, and agree to this Shipping Policy.

1. Order Processing

Most orders are processed within 1–3 business days after payment has been successfully received and verified.

Business days are Monday through Friday, excluding federal holidays.

Processing times may be longer during:

  • Major holidays

  • Sales events

  • Severe weather

  • High order volume

  • Inventory shortages

  • Circumstances beyond our reasonable control

Processing time does not include shipping transit time.

2. Order Verification

For your protection, some orders may require additional verification before shipment.

Verification may include confirmation of:

  • Billing information

  • Shipping address

  • Payment authorization

  • Identity verification

Orders requiring additional verification may experience processing delays.

We reserve the right to cancel orders that cannot be verified.

3. Shipping Methods

Shipping options are displayed during checkout and may vary depending on:

  • Destination

  • Package size and weight

  • Product availability

  • Carrier availability

Available shipping methods may include:

  • Standard Shipping

  • Expedited Shipping

  • Express Shipping

Estimated delivery dates are provided for convenience only and are not guaranteed.

4. Domestic Shipping

We currently ship to locations within the United States where permitted by applicable law.

Delivery times vary depending on:

  • Shipping method selected

  • Destination

  • Carrier operations

  • Seasonal demand

  • Weather conditions

Typical transit times range from 2–10 business days after shipment.

5. International Shipping

If international shipping is offered, customers are responsible for:

  • Import duties

  • Customs fees

  • Taxes

  • Brokerage fees

  • Import permits

  • Compliance with local laws regarding herbal products

We are not responsible for products delayed, refused, seized, or destroyed by customs authorities.

Customers are responsible for ensuring that products ordered may legally be imported into their country.

6. Shipping Charges

Shipping charges are calculated during checkout based on:

  • Package weight

  • Package dimensions

  • Destination

  • Selected shipping method

  • Promotional discounts, if applicable

Shipping fees are displayed before your order is finalized.

7. Free Shipping Promotions

From time to time, we may offer free shipping promotions.

Unless otherwise stated:

  • Free shipping applies only to qualifying orders.

  • Promotions cannot be combined unless specifically permitted.

  • We reserve the right to modify or discontinue promotions at any time.

8. Shipping Restrictions

Certain products may be restricted from shipment to specific states, territories, or countries due to applicable laws or carrier restrictions.

We reserve the right to refuse shipments where prohibited by law.

9. Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

We are not responsible for delays or additional costs resulting from:

  • Incorrect addresses

  • Incomplete addresses

  • Undeliverable addresses

  • Failure to receive delivery notifications

If an order is returned because of an incorrect address, additional shipping charges may apply before the order is reshipped.

10. Order Tracking

When available, tracking information will be provided after your order has shipped.

Tracking updates are provided by the shipping carrier and may not reflect real-time package movement.

Questions regarding package location after shipment may need to be directed to the carrier.

11. Lost Packages

If your package appears to be lost:

  1. Verify the shipping address provided during checkout.

  2. Check around your delivery location.

  3. Ask household members or neighbors.

  4. Contact the shipping carrier using your tracking number.

  5. Notify us if you are unable to locate the package.

We will make reasonable efforts to assist with carrier investigations.

Packages confirmed as delivered by the carrier may not be eligible for replacement or refund unless required by applicable law.

12. Damaged Shipments

If your order arrives damaged:

  • Inspect the package immediately upon delivery.

  • Take photographs of the package and damaged items.

  • Contact us within 7 calendar days of delivery.

Depending on the circumstances, we may:

  • Replace the damaged product

  • Issue a refund

  • Offer store credit

  • Request additional documentation before resolving the claim

13. Delayed Deliveries

Shipping carriers occasionally experience delays due to factors outside our control, including:

  • Severe weather

  • Natural disasters

  • Labor disruptions

  • Carrier network congestion

  • Customs inspections

  • Public emergencies

We are not responsible for shipping delays caused by events beyond our reasonable control.

14. Refused or Unclaimed Shipments

If a shipment is refused or remains unclaimed and is returned to us, we may deduct:

  • Original shipping charges

  • Return shipping costs

  • Applicable restocking fees (where permitted by law)

before issuing any eligible refund.

15. Risk of Loss

Ownership and risk of loss for products generally transfer to the customer upon delivery of the shipment to the shipping carrier or upon delivery to the destination, as determined by applicable law and the terms of the selected shipping service.

16. Multiple Shipments

When practical, items in the same order are shipped together.

However, we reserve the right to ship products separately when necessary due to inventory availability, product type, or shipping efficiency.

Additional shipping charges will not be imposed for split shipments unless disclosed before checkout.

17. Shipping to P.O. Boxes and Military Addresses

Availability of shipping to P.O. Boxes, APO, FPO, or DPO addresses depends on the carrier and shipping method selected.

Some products may not be eligible for shipment to these addresses due to carrier or regulatory restrictions.

18. Weather and Force Majeure

We are not responsible for delays or delivery failures resulting from circumstances beyond our reasonable control, including but not limited to:

  • Severe weather

  • Floods

  • Fires

  • Hurricanes

  • Earthquakes

  • Pandemics

  • Government actions

  • Labor strikes

  • Transportation disruptions

  • Carrier service interruptions

19. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time.

Changes become effective immediately upon posting the revised policy on HerbsAndTeas.com.

Your continued use of the Website after changes are posted constitutes your acceptance of the updated policy.

20. Contact Us

If you have questions regarding shipping, delivery, or this Shipping Policy, please contact us using the contact information provided on HerbsAndTeas.com.

By placing an order through HerbsAndTeas.com, you acknowledge that you have read, understood, and agree to this Shipping Policy.