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Return & Refund Policy

Effective Date: July 11, 2026

Welcome to HerbsAndTeas.com ("Website," "we," "our," or "us").

Customer satisfaction is important to us. This Return & Refund Policy explains the terms under which products purchased from HerbsAndTeas.com may be returned, exchanged, or refunded.

By placing an order through our Website, you acknowledge that you have read, understood, and agree to this Return & Refund Policy.

1. General Return Policy

We want you to be satisfied with your purchase. If you are not completely satisfied, you may be eligible to return certain products under the conditions outlined in this policy.

To qualify for a return:

  • The return request must be submitted within 30 calendar days of the delivery date.

  • The product must be in its original condition.

  • The product must be returned in its original packaging whenever possible.

  • The product must not show signs of misuse, excessive wear, or damage caused after delivery.

Returns that do not meet these requirements may be refused at our discretion.

2. Non-Returnable Products

For health, safety, and quality assurance reasons, the following products are generally not eligible for return or refund, unless they arrive damaged, defective, or incorrect:

  • Opened herbal teas

  • Opened dried herbs

  • Opened supplements

  • Opened capsules

  • Opened tinctures

  • Opened extracts

  • Opened powders

  • Essential oils that have been opened

  • Personalized or custom-blended products

  • Special-order items

  • Gift cards

  • Downloadable digital products

  • Clearance or final sale items (unless required by law)

These restrictions help protect the health and safety of all customers.

3. Damaged, Defective, or Incorrect Orders

If you receive:

  • A damaged product

  • A defective product

  • The wrong item

  • A shipment with missing items

Please contact us within 7 calendar days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the product

  • Photographs of the shipping box and packaging (if applicable)

After reviewing your request, we may:

  • Replace the item

  • Issue a full or partial refund

  • Provide store credit

  • Request that the item be returned before processing your claim

4. How to Request a Return

To initiate a return, please contact our customer support team using the contact information available on HerbsAndTeas.com.

Your request should include:

  • Order number

  • Full name

  • Email address used for the purchase

  • Product(s) being returned

  • Reason for the return

Do not return products without receiving return instructions from us.

Unauthorized returns may not be accepted.

5. Return Shipping

Unless the return is due to our error or a defective product, customers are responsible for the cost of return shipping.

We recommend using a shipping service that provides tracking and insurance.

We are not responsible for returns that are lost or damaged during transit.

6. Inspection of Returned Products

All returned products are inspected upon receipt.

We reserve the right to deny a refund if:

  • The product has been opened when it is not eligible for return.

  • The product is missing components or packaging.

  • The product has been altered or damaged after delivery.

  • The product shows signs of misuse or contamination.

  • The return does not comply with this policy.

7. Refunds

Once your return has been received and inspected, we will notify you of the status of your refund.

If approved, refunds will generally be issued to the original payment method used for the purchase.

Please allow 5–10 business days after approval for the refund to be processed by your financial institution.

Shipping charges are generally non-refundable unless:

  • We shipped the incorrect item.

  • The product arrived damaged or defective.

  • Applicable law requires otherwise.

8. Exchanges

We may offer exchanges for eligible products when:

  • The wrong product was shipped.

  • The product arrived damaged.

  • The product is defective.

Exchanges are subject to product availability.

If the requested replacement is unavailable, we may issue a refund or store credit at our discretion.

9. Order Cancellations

Orders may be canceled only before they enter processing or shipment.

Once an order has been processed or shipped, it generally cannot be canceled.

If a cancellation is approved before shipment, a full refund will be issued to the original payment method.

10. Refused Deliveries

If a shipment is refused or returned because:

  • An incorrect shipping address was provided

  • The package was unclaimed

  • Delivery was refused without authorization

We may deduct:

  • Original shipping costs

  • Return shipping charges

  • Restocking fees (where permitted by law)

before issuing any applicable refund.

11. Lost Packages

If tracking indicates that a package has been delivered, but you cannot locate it:

  • Check around your delivery location.

  • Ask household members or neighbors.

  • Contact the shipping carrier.

  • Notify us as soon as possible.

We will make reasonable efforts to assist you in resolving delivery issues; however, we are not responsible for packages confirmed as delivered by the carrier unless otherwise required by law.

12. Chargebacks

If you experience a problem with your order, we encourage you to contact us first so we can work toward a resolution.

Initiating a chargeback without first attempting to resolve the matter may delay future purchases or result in additional documentation being requested.

Nothing in this section limits any rights you may have under applicable law.

13. Store Credit

In some situations, we may offer store credit instead of a refund.

Store credit:

  • May have no cash value unless required by law.

  • May be used toward future purchases.

  • May be subject to expiration only where permitted by applicable law.

14. Limitation of Liability

To the fullest extent permitted by law, HerbsAndTeas.com shall not be liable for any indirect, incidental, special, or consequential damages arising from the purchase, use, or inability to use our products.

Nothing in this policy limits any consumer rights that cannot legally be waived.

15. Changes to This Policy

We reserve the right to modify this Return & Refund Policy at any time.

Any changes become effective immediately upon posting the updated version on HerbsAndTeas.com.

Your continued use of the Website after changes are posted constitutes acceptance of the revised policy.

16. Contact Us

If you have questions about this Return & Refund Policy or need assistance with a return, please contact us using the contact information provided on HerbsAndTeas.com.

By placing an order with HerbsAndTeas.com, you acknowledge that you have read, understood, and agree to this Return & Refund Policy.